Support
Get help with your Lumi account, creator collaboration workflows, and app issues.
Frequently Asked Questions
How do I reset my password?
You can reset your password from the login screen by clicking "Forgot Password".
Why didn’t I receive an invite or notification?
Check your spam folder or notification settings in your profile.
How do I get help with a collaboration or project issue?
Review the project details or contact the collaborator directly. If you need further assistance, email us.
How do I report a bug?
See our bug reporting section below.
Where can I learn how the app works?
Visit our resources page for documentation and tutorials.
How do I unsubscribe from emails?
You can unsubscribe from lumi emails by clicking the unsubscribe link at the bottom of any automated email we send.
Contact Support
Still need help? Email us at hello@lumicreative.org.
For bug reports, please include:
- Device type
- OS version
- App version
- Screenshots
- Steps to reproduce